Refund policy

Returns, Exchanges & Refunds
We regret to inform you that we cannot process refunds or exchanges for items purchased due to hygiene, as well as for cases of change of mind or incorrect item selection. However, we want to ensure that our customers receive only the best quality products. If you receive a faulty or damaged item, please reach out to us within 7 days of receiving your order, and provide us with photos and relevant details of the issue. Our team will assess the situation, and if the product is indeed found to be faulty, we will issue a 'store credit' that will be added back to your account and can be used for future purchases. 

Cour Cosmetics does not pay returns postage unless your item is wrong or faulty.  

Shipping

We are not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by the customer at the time the order is placed. If a package is returned to Cour Cosmetics due to an incorrect shipping address provided by the customer, the customer will be responsible for the redelivery cost.  We are not responsible for lost or stolen packages CONFIRMED TO BE DELIVERED to your address by the shipping company after they leave our premises.